FAQs
Shipping and Delivery
When will I get my order?
+
-
After placing your order, we make every effort to process your order within 24 hours. Preparing, packaging, and shipping your order are all part of this process. However, due to the high volume of orders we get from time to time, please allow 2-3 business days to process your order. Any orders placed on Friday after 12p ESTS will ship the following Monday. We'll send you a shipping confirmation email with your tracking number once your order has shipped so you can keep track of it.
Standard shipping typically takes 3-8 days. We also offer priority shipping for an additional charge which takes 2-3 days.
Once the order has shipped, we will send you an email confirmation with the tracking information. There are times though that the tracking information may not be searchable for another business day while our logistics provider updates the shipment in their tracking system.
Do you ship outside the USA?
+
-
We currently ship to Canada (extra charges apply) but not to other countries.
View all shipping info here.
My order was delivered but I cannot find it
+
-
Sometimes the package is mistakenly delivered to a neighbor, left in a mailroom/package room, or picked up my someone else in your household. Please double check those locations and with your household first, and if you still have trouble, please email us at info@class tracker.com so we can assist you!
How can I change or edit my shipping address on a recent order?
+
-
Please email us at info@classtracker.com as soon as you can with your order number and your correct shipping address so we can make changes as quickly as possible. We usually have around one hour after you place your order to make any changes. After the one-hour window, we may not be able to change your order as it may already be on its way to the post office. This is to ensure that packages are sent out quickly to our customers. Thank you so much for your understanding!
How can I change or cancel my order
+
-
If you need to cancel or change your order, please email us as soon as possible at info@classtracker.com. We normally have one hour to make any adjustments after you place your order. We may not be able to adjust your order after the one-hour window has passed, as it may be processed or on its way to the post office. This is to ensure that packages are sent out quickly as possilbe. Thank you so much for your understanding!
Refunds and Returns
What’s your return policy?
+
-
If you’d like to return your order, you can send back unused products in new condition for a full refund within 30 days of delivery. You’re responsible for return shipping costs. If you need to return your order, see details on our Shipping and Returns Page (link to our policy page).
To start a return, get the directions from here.
Product Information
What’s the difference between the High School and College Edition Ultimate Student Planner?
+
-
The high school version has more space to write down nightly
assignments, plus a designated area for after school activities. The college version has space for assignments and also includes room to write down a daily schedule or plan.
What’s the difference between the dated planner and the undated planners?
+
-
Our dated planner runs from July 1 to June 30 with dates and days of the week printed to help you keep track of your schedule. The undated planner includes days of the week, but without dates. This is useful if you are starting school in the winter, attending summer school, or just want to add in your own dates.
Our undated planner includes two sections of 5 monthly planning pages followed by 16 weeks of weekly planning pages perfect for two semesters of school.
How big is the Ultimate Student Planner?
+
-
Our high school and college editions are 7” x 8.5”
Our middle school edition is 8.5x 11
Where are your products made?
+
-
All our products are designed and produced in the U.S.A.
Why is the Ultimate Student Planner such a great tool?
+
-
We collaborated with college and high school students and middle school educators to come up with a clean, clear design that helps you stay organized. The weekly pages help you to keep track of major assignments and give plenty of room to write down to-do’s, activities and commitments for each day of the week.
Do you offer Bulk Discounts?
+
-
You bet! Learn more about ordering in bulk Don’t miss out!
Can I get Class Tracker planners for my school?
+
-
Absolutely! Learn more about planners for your school or academic support program and fill out our inquiry form Don’t miss out!